Renting your properties and being a landlord is challenging, as you will encounter different people with different personalities. Some are civil, and some think that they have power over you because, of course, they are paying their rents.
In any case, it is your responsibility to attend to your tenants’ needs. Some of these will require action on your part, while others might be completely beyond your duties. To help you differentiate between the two, we’ve outlined some of the most common concerns tenants raise to landlords and what you should do in case you face them.
1. Frequent dog barking
Some people are not fond of pets, so complaints about dog barking may be understandable. However, there are some cases wherein tenants do not complain because of the dogs, but because they have a personal dispute with the person next door.
Given that the issue may be personal, you should not meddle with the situation. What you can do instead is to point your tenant to the authorities where they can file their complaints.
2. Nasty odors from other rooms
As a rental owner or a landlord, your tenants may expect you to find solutions to their every problem. However, there would be things that are not included in your responsibilities, such as the smell of the food that other tenants cook. Also, an “unpleasant smell” is something that is completely subjective. It would be difficult or impossible to deal with this since this is a personal and not a legal issue.
However, one thing you can do is encourage your tenant to take their concern directly to the other party. Encourage them to have a civil conversation to find a solution. You may even act as an intermediary to help ensure a smooth outcome.
3. Clogged toilet
A clogged toilet is one of the most common complaints in rental apartments. As a landlord, you should make sure that your rental is clean and that your fixtures are working fine before you turn it over to a new tenant. This way, when a complaint does arise, you can be certain that it is was not because of your actions.
To respond to these types of complaints, you need to clarify with your tenant the scope of your responsibilities as well as theirs as a tenant.
4. Minor rental damages
You probably encounter tenants who complain about every little thing and expect you to attend to their needs immediately. This is understandable in the case of a real emergency, but some tenants demand you to attend to minor issues or disturbances that they may be able to fix themselves.
As a landlord, you should clarify and remind them about the regulations you set in your signed contracts. Discuss and set expectations with your clients to avoid such problems from happening again in the future.
5. Untrue lease violations
Some tenants think that they have power over their landlords because they are paying rent. If they encounter a problem or dispute with their landlords, they would claim that their landlords had violated their lease contacts.
If you have been accused of this and you think you may have violated parts of your contracts, make sure to take responsibility. However, before you do that, first review the agreement to see whether the accusation is true or not.
As a landlord, you should make sure that your tenants are comfortable and safe at their rented apartments. However, there would be cases where tenants cross their limits. The best way you should address minor and personal issues is by reviewing and reminding them about what is stated in their contracts.
If you have listings in Indianapolis and are looking for a property management company to help you out, get in touch with us today. Polaris Property Management would be glad not only to get your listings on top of the market but also to help you manage and deal with your tenants.